Before you deposit
- Set your deposit limit first. Decide the amount you can afford to lose.
- Confirm you are on the verified website or app.
- Make sure your account details are complete and verified if the platform requires it.
- Read the payment page for any minimum, maximum or fee.
Steps for a safe deposit
- Open the deposit screenUse the in-app or on-site cashier. Do not follow a payment link sent in a chat.
- Choose a methodPick a method in your own name. Methods vary, so use what the platform lists.
- Enter the amountStart with a small amount the first time, and check it twice.
- Check the receiver detailsThe name, number or reference should match what the platform shows inside its own cashier.
- Confirm and waitComplete the payment through the method’s own screens, then wait for the balance to update.
- Save the receiptKeep a screenshot or confirmation number until the balance appears.
If a deposit does not show up
- Wait the time stated on the payment page.
- Check your bank or wallet history to see whether the payment actually left your account.
- Gather the receipt, time, amount and method.
- Contact support through the in-app channel and attach the details. See our support guide.
When you are ready to take money out, read the withdrawal guide.
Frequently asked questions
What is a safe deposit amount?
Only an amount you can afford to lose entirely.
Can I deposit with someone else’s account?
Use payment methods in your own name. Third-party payments can cause problems.
Is there a fee?
That depends on the platform and the method. Check the payment page.
